Hotel Operations Management: Tactics for Profitability
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| Hotel Operations Management | |
| Dates: | June 25-July 16, 2011 (3 weeks) |
| Credits: | 3 (see course) |
| Eligibility: | Sophomores, Juniors, Seniors (see eligibility requirements) |
| Status: | This program is now full and no longer accepting applications. |
Academic director
Reneta McCarthy
Academic director Reneta McCarthy is a lecturer at the School of Hotel Administration, where she joined the faculty in 1995. She teaches Introduction to Hotel Operations, Introduction to Casino Operations, and the Hotel Ezra Cornell course. She is committed to experiential learning, a method she incorporates into her coursework. Reneta began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. Reneta returned to Cornell in 1992 to begin work on her master's degree, and a year later became the director of rooms at The Statler Hotel. She earned a B.S. degree from the Cornell University School of Hotel Administration in 1984 and a Master of Professional Studies degree from the Hotel School in 1995.
"The Hotel School is an amazing place where students who are passionate about service businesses or entrepreneurship excel. Our students learn strategies and techniques to enhance their lifelong business, management, and leadership skills while refining their computer, communication, and analytical skills. As lecturers at the Hotel School, Mark and I are focused on educating the next generation of leaders for the world's largest and most dynamic industry. If you have ever been interested in learning more about the hospitality industry or have entertained the idea of attending the only Ivy League school that offers a B.S. in hotel administration, you owe it to yourself to apply for this program." — Reneta McCarthy
Additional faculty
Mark McCarthy has been an instructor at the School of Hotel Administration in the areas of information technology and operations management since 1998. His focus is on reducing the resistance, fear, and complacency inherent to the introduction of technology in the workplace. In addition to teaching the freshman requirement Business Computing, he also teaches upper-level electives in Excel modeling and database management. His wealth of operational experience includes seven years of managing private clubs, which solidified his food and beverage and special-event planning background; four years in the front office of a three-star hotel property; working for a beverage catering company; and running a bed and breakfast. He earned both his B.S. and M.M.H. degrees from the Hotel School.